A Cyber Security Guide for Nexxtap Merchants
As a business using Nexxtap's secure SoftPOS solutions, staying vigilant against cyber threats is essential. Fortunately, keeping your business safe online doesn’t have to be complex or costly. With some simple measures, you can significantly reduce the risk of fraud and data breaches, and gain the peace of mind to focus on serving your customers.
Why Accept Digital Payments with Nexxtap?
Digital and contactless payments are transforming the way people buy goods and services. Accepting digital payments through Nexxtap’s SoftPOS app, which uses advanced encryption, not only makes transactions faster and easier but also boosts security, credibility, and customer confidence in your business. By using Nexxtap, you’re equipped with state-of-the-art protection against fraud and malware while enjoying the benefits of a secure, reliable, and user-friendly platform.
Essential Tips for Online Security
As cyber threats evolve, here are key actions you can take to safeguard your business:
- Choose Secure Payment Options
Investigate and choose payment methods based on cost, convenience, and security. Nexxtap’s SoftPOS technology allows you to accept contactless payments directly on your mobile device, eliminating the need for additional legacy hardware and reducing your risk exposure.
- Limit Network Access
Only allow authorised staff to access your business network and data. Restrict access rights and monitor usage to keep data secure and reduce internal risks.
- Use Strong Passwords
Always create complex, unique passwords and update them regularly. Weak passwords are a common gateway for hackers – ensure everyone in your business uses strong ones and doesn’t share them.
- Be Wary of Suspicious Communications
Avoid responding to unsolicited emails, texts, or calls requesting sensitive information. Cyber criminals often attempt to impersonate trusted contacts, so if you receive a suspicious message, verify its source before responding.
Protecting Your Network and Information
Securing your network goes beyond having a good password. Hackers often target networks with weak protections. Taking precautions not only safeguards your business but also demonstrates to customers that they can trust your brand.
- Keep Software Up to Date
Regularly install updates for all your systems, including Nexxtap’s app, to stay protected against the latest threats. Enable automatic updates whenever possible.
- Install Security Software
Antivirus, anti-spyware, and firewall software are essential. Run a full scan weekly to catch any potential threats before they escalate.
- Back Up Your Data
Store backups securely and offline, so your information is safe in case of an attack or system failure. A physical backup, such as an external hard drive, is an excellent option.
Fraud Prevention for Small Merchants
As online transactions increase, fraudsters are also finding new ways to exploit small businesses. Criminals often rely on the anonymous nature of the internet and the fast-paced environment of online shopping. By being proactive, you can help protect your business from falling victim to fraud.
- Watch Out for Red Flags
Be cautious about large or unusual orders, especially if they involve requests to ship overseas. If something seems off, verify the buyer's information before proceeding.
- Monitor Transactions for Suspicious Activity
Keep an eye on your sales and investigate any unusual patterns. It’s better to be cautious than to risk sending your products or services to fraudulent buyers.
Case Study: Protecting Against Ransomware
Mary, a small business owner, received an email with an attachment from an unknown address. After opening it, her computer was locked by ransomware, malicious software that demands payment in exchange for access. This case highlights the importance of vigilance with unsolicited communications and the use of strong security measures.
To avoid this, follow these tips:
- Don’t open emails or attachments from unfamiliar sources.
- Invest in up-to-date anti-virus and anti-malware software.
- Backup your files regularly and store them offline.
Combatting Business Scams
Scams come in various forms, from fake invoices and fraudulent advertising offers to malicious software like phishing and ransomware. Here’s how to stay on guard:
- Limit Authorised Purchasers
Reduce the number of people who can make purchases or financial decisions on behalf of your business. This minimises the risk of falling for scam invoices.
- Verify Bank Account Changes
If a supplier informs you of a change in bank details, confirm the information by calling them directly to avoid payment redirection scams.
- Stay Educated on Common Scams
Familiarise yourself with common scams affecting businesses of all sizes, including phishing, malware, spam, DDoS, and ransomware, to prevent falling victim to them.
Nexxtap's Commitment to Security
Nexxtap goes beyond traditional security measures to provide top-tier protection for every transaction. Our platform features:
- Advanced Encryption: Every transaction is encrypted, ensuring data is protected from interception.
- Malware Protection: We continuously monitor and defend against malware threats, so you don’t have to. If Your device is compromised the app will simply not open. Preventing malware from working on the app.
- Stateless App Design: Our app doesn’t store sensitive data on devices, reducing the risk of compromise. For example, if you lose your device you can rest assured that your Nexxtap transaction data is not saved on that device.
As a Nexxtap merchant, you’re equipped with reliable, cutting-edge tools that simplify payment processes while prioritising security.
Resources for Additional Support
In case of a cyber incident, the following resources can provide valuable guidance and support:
- Australian Cybercrime Online Reporting Network (ACORN) – A platform for securely reporting cybercrimes.
- Scamwatch – Provides information on how to recognise and report scams.
- Office of the Australian Information Commissioner (OAIC) – Handles breaches of the Privacy Act and data protection issues.
- Crime Stoppers – Allows reporting of any suspicious activity anonymously.
- Financial Institutions – Your bank can offer immediate assistance if you suspect fraudulent transactions.